Structured knowledge base, conversation flow design, AI chatbot or assistant, lead qualification logic, human escalation routing, CRM integration, website and WhatsApp deployment
Summary
INH System builds AI chatbots trained on your actual business information — not generic scripts. Each assistant qualifies leads, escalates complex cases to your team with full context and works across your website and WhatsApp 24/7.
INH System · AI Chatbot Development
QUALIFY
CONVERT
24/7.
AI chatbots trained on your business — qualifying leads and supporting customers across your website and WhatsApp, around the clock.
Hi there! I can help with that. What kind of business do you have?
A law firm, 4 attorneys
Great. Are you looking to replace an existing site or build from scratch?
Replace, it's outdated
Understood. I've captured your details and a team member will follow up within 2 hours. Can I get your name and email?
Assistant is typing...
Type a message...
Qualifying · Capturing · Routing
The enquiry problem
✕ Enquiries going unanswered after hours✕ Leads going cold before follow-up✕ Repetitive questions taking team time✕ No qualification before sales call✕ Losing leads to competitors who respond faster
The outcome
Customers get answers instantly. Your team gets qualified leads, not enquiry noise.
How it works
From enquiry to qualified lead
01
Customer asks a question
Visitor types a question on your website or WhatsApp. The AI responds instantly, in plain English, from your real business knowledge.
02
Bot qualifies the lead
Asks the right questions, captures budget, timeline, and contact details — all before your team is involved.
03
Routes to the right person
Serious enquiries go straight to your CRM and your team gets notified. Unqualified contacts stay in nurture.
Our Process
How we build your chatbot.
Step 01
Knowledge Base Setup
Our approach
What makes ours different
01
Trained on your actual business
We don't use generic scripts or a stock FAQ template. The chatbot is built from your real pricing, policies and processes, so it answers accurately and in your brand's voice instead of giving the same templated response every other business's chatbot gives.
02
Qualifies before it routes
The bot is designed to ask the questions your sales team would ask first (budget, timeline, service needed, location) and capture that context before a lead ever reaches a human, rather than just collecting a name and email and calling it qualification.
03
Escalates gracefully
Complex, sensitive or high-value conversations are handed to a human with the full conversation history attached, so your team isn't asking the customer to repeat themselves. We set clear thresholds for when the bot should stop trying and hand off.
04
Works across channels
Deployed on your website and WhatsApp Business so customers get answers on whichever channel they already use, with conversation state and context carried between sessions rather than starting from zero each time.
Deliverables
What you receive
Structured knowledge base
Conversation flow design
AI chatbot or assistant
Lead qualification logic
Human escalation routing
CRM integration
Website and WhatsApp deployment
Post-launch conversation review
AI Chatbot vs. Contact Form
With AI Chatbot
✓ Responds instantly, any time
✓ Qualifies before routing
✓ Captures all key details
✓ Handles multiple conversations simultaneously
✓ Escalates complex cases to your team
✓ Logs to CRM automatically
Basic Contact Form
✕ Hours or days to respond
✕ No qualification step
✕ Minimal info captured
✕ One response at a time
✕ No handoff logic
✕ Manual CRM entry required
FAQ
Common questions
A basic chatbot follows a fixed decision tree and breaks the moment a customer phrases something unexpectedly. An AI chatbot understands natural language and answers from your real business information, so it can handle the variations in how people actually ask questions, not just the exact wording a script anticipated.
Yes. We design chatbots to ask the same questions your team would ask first (budget, timeline, service needed), capture the details and route qualified leads to your team or CRM with that context already attached, so nobody has to re-ask the basics.
Yes. We deploy assistants on your website and WhatsApp Business so you reach customers on whichever channel they already use, with the same knowledge base and escalation rules powering both.
We set explicit escalation rules (based on topic, sentiment, or the bot's own confidence) so complex or high-value conversations are handed to a human smoothly, with the full transcript so context isn't lost.
Most chatbots take around 3 to 6 weeks depending on scope, the size of the knowledge base, and how many systems it needs to integrate with. A narrow, single-purpose assistant moves faster; one covering a full product catalogue or multiple departments takes longer to train and test properly.
Yes. Qualified leads, conversation transcripts and qualification scores are pushed to your CRM automatically through its API, so nothing sits in a chat log waiting to be manually copied across.
The assistant is restricted to answering from your structured knowledge base rather than inventing information, and we test it against edge-case questions before launch. Anything outside its confirmed knowledge triggers an escalation instead of a guessed answer.
